By now most everyone has heard of social marketing, right? And, you have most likely been told by more than one well-meaning individual that you MUST be participating, right? In fact, if you have read any consumer, business or industry press articles, or blogs, you KNOW that you MUST participate, right?
Well, I’m here to debunk the advice. Or, at the very least, to offer a more skeptical view of its value.
Now, before you dismiss me as out-of-the-loop on modern marketing, I should state that I agree that there’s value in social marketing. Participating in social marketing enables companies to communicate, in a two-way fashion, with its customers; to monitor customers’ behavior and expose needs and desires; it provides a means for monitoring and resolving customer service issues; and, it can be a valuable means by which companies can build their brand, among other benefits. But, it is not THE be-all, end-all it’s purported to be. And, it’s not free! Yes, you heard correctly, it’s NOT free!